Do you want to improve your chances of selecting the right people for the right jobs? Many managers spend more time pitching applicants on why they should work for their companies instead of finding out what types of workers the people they're interviewing are likely to be. Learn how to ask behavioral interview questions and what to listen for when making hiring decisions.

Using behavior based interviewing techniques when screening prospective new hires is an excellent way to increase the likelihood of matching the right people with the right jobs. For a full course description, click here.

If you're responsible for creating and editing various types of documents for your company, learning how to effectively use Microsoft Word can increase your effectiveness, help you save time, and allow you to create business documents that send the image your organization wishes to convey. MTI's basic level Microsoft Word 2007 course is designed to provide attendees with the skills they need to properly create documents using Microsoft Word 2003. For a complete course description, click here. 

Registration

Seating is limited and pre-registration is required. To reserve your seat, click on "Add to Cart" below for online registration or call 251-478-6848.

Customer service is a major component of virtually every job, and providing exceptional customer service is essential for individual and organizational success. Customer Service Essentials is designed to help you learn to communicate in a manner that will help you cultivate loyal customer relationships and build your referral business.

Is this you?  “I work for weeks on a grant, researching, working with the foundation, getting my facts together, but when I sit down to the computer to write the grant, I’m terrified.  Just typing the first word terrifies me.”  Or, this?  “I sit down to write and I don’t know how to get started…just getting started is a major problem for me.”

Topics to be covered include how to see yourself as a writer; how to start writing; how to feel comfortable writing; how to write passionately; resources to have on hand; what’s the most important sentence you will ever write; and where to get ideas.

In today's highly competitive and fast changing business environment, managers must continually seek to improve their supervisory and coaching skills throughout their careers.  Whether you're a new or seasoned supervisor, or you're considering moving to management, this class will benefit you.

Focusing on practical training for managers and other professionals, MTI's Foundations of Supervision seminar emphasizes both the procedural and human aspects of effective management.

Click here for a complete course description.

Have you done an internal customer service check-up at your organization lately? Do your company's managers and employees treat each other the way you know that paying customers should be treated? If you want to find out how to create a culture of customer service throughout your organization, MTI's Internal Customer Service Essentials class is for you!