Success Seminar Series^®

MTI Home Page

Management Series

Leadership Basics

Interpersonal Communication

Conflict Management

Effective Listening

Nature of Management

Managerial Ethics

Managerial Decision-making

Organizational Teamwork

Time Management

Computer Software Basics                     

Computer Software Advanced                

Customer Service

Corporate            Communications

Management Series

Leadership Basics

In-class time: 2 hours (120 minutes)

Topics covered include:

•  Nature of Leadership

•  Leadership Personality Types/Styles

•  Effective Leadership

•  Servant Leadership

•  Power and Influence

Back to the Top

Interpersonal Communication Skills

In-class time: 2 hours (120 minutes)

Topics covered include:

•  Communication Process

•  Communication Principles

•  Functions of Communication

•  Increasing Communication Competence

•  Perception

•  Verbal Communication

•  Nonverbal Communication

•  Listening Skills

Back to the Top

Conflict Management Basics

In-class time: 2 hours (120 minutes)

Topics covered include:

•  Nature of Conflict

•  Assertiveness vs. Aggression

•  Methods of Dealing with Conflict

•  Guidelines for Managing Conflict

•  Styles of Conflict Resolution

Back to the Top

Effective Listening Basics

In-class time: 2 hours (120 minutes)

Topics covered include:

•  Focusing Attention

•  Listening Actively

•  Retaining Information

•  Critical Listening

•  Response Skills

Back to the Top

Nature of Management

In-class time: 2 hours (120 minutes)

Topics covered include:

•  Managerial Functions: Planning, Organizing, Leading, Controlling

•  Management Levels (Top, Middle, Front-line/Supervisor)

•  Management Skills (Technical, Human, Conceptual)

•  Managerial Roles (Interpersonal, Informational, Decisional)

•  Managerial Tasks

•  Downside of Management

•  Rewards of Management

•  Characteristics of Good Managers

•  Tips for Management Success

Back to the Top

Managerial Ethics

In-class time: 3 hours (180 minutes) 

Topics covered include:

•  Business Ethics

•  Management & Ethics

•  Corporate Social Responsibility

•  Stakeholder vs. Shareholder Views

•  Factors Contributing to Ethical Problems

•  Ethical Temptations in the Workplace

•  Human Behavior: Law/Free Choice/Ethics

•  Ethical Dilemmas

•  Criteria for Ethical Decision Making

•  Normative Ethics – Utilitarianism, Individualism, Moral Rights, Justice

•  Stages of Moral Development

•  Ethical Decision-Making

  •  Individual Factors Impacting Ethical Decision-Making

  •  Organizational Factors Impacting Ethical Decision-Making (Culture)

  •  Guidelines & Model

  •  Applications

•  Integrity Self-Test

Back to the Top

Managerial Decision Making

In-class time: 2 hours (120 minutes)

Topics covered include:

•  Programmed and Non-programmed Decisions

•  Certainty, Risk, Uncertainty, Ambiguity

•  Decision-Making Models

•  Decision-Making Steps

•  Group Approaches to Decision Making

•  Improving Decision Making Effectiveness

•  Role of Data and Information Technology in Decision Making

Back to the Top

Organizational Teamwork

In-class time: 2 hours (120 minutes)

Topics covered include:

•  Work Teams

•  Types of Work Teams

•  Characteristics of Work Teams

•  Stages of Team Development

•  Team Cohesiveness

•  Team Norms

•  Managing Conflict in Teams

•  Benefits of Teams

•  Costs of Teams

Back to the Top

Time Management

In-class time: 2 hours (120 minutes)

Topics covered include:

•  Understanding where your time goes

•  Daily time logs

•  Recognizing and handling Time Wasters

•  Internal

•  External

•  Using Time Management Tools

•  Prioritizing

•  Scheduling

•  Goal Setting

•  Calendars

•  Handling Unplanned Interruptions

•  Tips for Better Time Use

Back to the Top