Customer Service
What is it that really separates one business from another? It’s not really your products and services. While the quality of goods and services that your company provides, it’s a fact that someone else could offer the exact same items at the same price – or possibly even lower. What truly distinguishes one organization from another is the service experience.
Customer service is a major component of virtually every job, and providing exceptional customer service is essential for individual and organizational success. Customer Service Essentials is designed to help you learn to communicate in a manner that will help you cultivate loyal customer relationships and build your referral business. Want to build solid relationships with customers?
Want to become a more effective sales professional as well as a trusted resource for your customers and potential clients? There was a time when the “hard close” was an acceptable sales method. Today’s consumers and business owners rebel against that method.
Every sales person, sales manager, and business owner should be familiar with a needs-based sales process that always puts the buyer first. Additionally, companies are working hard to hire and retain good employees. You should be able to “sell” your company to potential hires and communicate change to existing employees in a positive manner.
Learning Objectives
Looking for ServSafe® certification in Alabama or Mississippi Gulf Coast area? MTI offers courses monthly and offers ServSafe® proctored testing daily in Mobile, AL. The ServSafe Food Protection Manager Certification preparation course is a full day course which includes instructor-led training by a Certified ServSafe Instructor, followed by administration of the computer-based ServSafe certification exam with instant score reporting.
Looking for ServSafe® certification in Alabama or Mississippi Gulf Coast area? MTI offers courses monthly and offers ServSafe® proctored testing daily in Mobile, AL. The ServSafe Food Protection Manager Certification preparation course is a full day course which includes instructor-led training by a Certified ServSafe Instructor, followed by administration of the computer-based ServSafe certification exam with instant score reporting.
Have you done an internal customer service check-up at your organization lately? Do your company's managers and employees treat each other the way you know that paying customers should be treated? If you want to find out how to create a culture of customer service throughout your organization, this class is for you!
Learning Objectives
Looking for ServSafe® certification in Alabama or Mississippi Gulf Coast area? MTI offers courses monthly and offers ServSafe® proctored testing daily in Mobile, AL. The ServSafe Food Protection Manager Certification preparation course is a full day course which includes instructor-led training by a Certified ServSafe Instructor, followed by administration of the computer-based ServSafe certification exam with instant score reporting.
Need to increase awareness of your organization? Want to spread the word about an upcoming event? Learning how to generate publicity can help you accomplish these objectives effectively, without spending a fortune.
Public Relations is becoming more and more important for success in today’s business environment. As a business owner, manager, or marketing professional, it is vital that you let prospective and current customers know about your products and services in a cost effective and efficient manner. This half-day seminar offers practical training for professionals who need to learn how to effectively generate publicity for their organizations.
Is your company's communication strategy one that will help your organization accomplish its long term strategic business objectives? Do your organization's stakeholders have an accurate perception of where your company is today as well as its vision for the future? To answer "yes" to these questions, it's essential that your company utilizes a systematic and strategic communication strategy with both internal and external audiences.
If you're looking for a way to perfect your grant writing skills, this class is for you! In this special "hands-on" program led by professional grant writing consultant Dr. Bob Zeanah, participants will learn how to refine their grant writing style.
During the course of this class, you will learn creative ways to edit your writing to make your words stronger, eliminate weaknesses, make your writing crisper, and refresh your memory on the important things your high school English teacher taught you. The class will cover how to structure the 'most important sentence' in your grant application, words to avoid, and how editing will make a more powerful and readable grant.
If you're looking for a way to perfect your grant writing skills, this class is for you! In this special "hands-on" program led by professional grant writing consultant Dr. Bob Zeanah, participants will learn how to refine their grant writing style.
During the course of this class, you will learn creative ways to edit your writing to make your words stronger, eliminate weaknesses, make your writing crisper, and refresh your memory on the important things your high school English teacher taught you. The class will cover how to structure the 'most important sentence' in your grant application, words to avoid, and how editing will make a more powerful and readable grant.
Is this you? “I work for weeks on a grant, researching, working with the foundation, getting my facts together, but when I sit down to the computer to write the grant, I’m terrified. Just typing the first word terrifies me.” Or, this? “I sit down to write and I don’t know how to get started…just getting started is a major problem for me.”
Topics to be covered include how to see yourself as a writer; how to start writing; how to feel comfortable writing; how to write passionately; resources to have on hand; what’s the most important sentence you will ever write; and where to get ideas.
In this two-hour class, a professional trainer will guide you through the professional and social networking benefits of twitter, assist you in setting up your twitter account, show you how to “follow” and “be followed” and communicate effectively using this incredible networking tool.
Class 2 in the Hands-On Social Networking Series
Twitter for Business: How to Establish and Manage Your Professional Twitter Presence for Small Businesses and Nonprofit Organizations
Is this you? “I work for weeks on a grant, researching, working with the foundation, getting my facts together, but when I sit down to the computer to write the grant, I’m terrified. Just typing the first word terrifies me.” Or, this? “I sit down to write and I don’t know how to get started…just getting started is a major problem for me.”
Topics to be covered include how to see yourself as a writer; how to start writing; how to feel comfortable writing; how to write passionately; resources to have on hand; what’s the most important sentence you will ever write; and where to get ideas.
Looking for ServSafe® certification in Alabama or Mississippi Gulf Coast area? MTI offers courses monthly and offers ServSafe® proctored testing daily in Mobile, AL. The ServSafe Food Protection Manager Certification preparation course is a full day course which includes instructor-led training by a Certified ServSafe Instructor, followed by administration of the computer-based ServSafe certification exam with instant score reporting.
