Are you concerned about the quality and accuracy of communication that takes place within your organization and between your company and its external publics? If you want to learn how to improve your company's communication systems and processes, this class is for you!

Learning Objectives

Have you done everything you can to make sure that your supervisors and employees are prepared to deal with a workplace violence situation if they are ever faced with one? While no one ever wants to deal with such a problem, it's a fact that such situations are becoming increasingly common in the workplace. If you want to find out what to do to reduce the likelihood of workplace violence as well as how to watch for warning signs and respond in the event of a problem, this class is for you.

Learning Objectives

Have you done an internal customer service check-up at your organization lately? Do your company's managers and employees treat each other the way you know that paying customers should be treated? If you want to find out how to create a culture of customer service throughout your organization, this class is for you!

Learning Objectives

What is it that separates leaders from supervisors? It's a fact that the most effective supervisors are viewed as leaders by their subordinates. If you want to find out how to reach your potential as a manager, this class is for you.

Learning Objectives

Do you find yourself running out of time to accomplish the things you need to get done? If you often wonder where all of your time has gone, this class can provide you with practical tips and suggestions for managing your time more effectively.

Learning Objectives

Everyone is limited to 24 hours per day, 7 days per week. Managing your time can help you utilize your time more effectively and efficiently.

It's essential for everyone who manages people to fully understand the implication of sexual harassment in the workplace from a supervisory perspective.

Making sure that every manager in your company is properly trained regarding the risks of sexual harassment as well as on practical tips for preventing and responding to workplace harassment should be a vital part of every organization's risk management plan.

Learning Objectives

Conducting employee performance appraisals is an essential component of every manager's job. Foundations of Supervision is designed to help managers master the art of providing employees with both formal and informal performance feedback.

Need help mastering the skill of conducting effective employee appraisals? Every manger is responsible for providing feedback to employees, both formally and informally. Managers often struggle with this important part of their jobs, primarily because they don't have the skills they need to adequately evaluate employee performance and provide feedback and suggestions for improvement.

Learning Objectives

It's a fact that conflict is inevitable in the workplace. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled. Effective leaders must be adept at managing conflict.

Conflict is a natural part of every job and every relationship of significance. Effective leaders must be adept at managing conflict.

Learning Objectives

Is employee retention a challenge for your organization? Want to increase your chances of keeping your best employees for the long term? Learn what other companies are doing to retain their best employees so you can implement effective retention techniques in your company.

Employee recruiting is only one component of an effective staffing plan. Once you find and train the right people for your organization, it’s necessary to take proactive steps toward keeping them with you for the long haul.

Course Content In this half-day seminar, participants will learn about a variety of tips and techniques that have been successfully utilized as parts of effective employee retention programs over time.

Using behavior based interviewing techniques when screening prospective new hires is an excellent way to increase the likelihood of matching the right people with the right jobs. Learn how to ask behavioral interview questions and what to listen for when making hiring decisions.

Do you want to improve your chances of selecting the right people for the right jobs? Many managers spend more time pitching applicants on why they should work for their companies instead of finding out what types of workers the people they're interviewing are likely to be. Using behavior based interviewing techniques when screening prospective new hires is an excellent way to increase the likelihood of matching the right people with the right jobs.