Customer Service
Would you say that your customers are satisfied with the products and services provided by your organization? Do you think that having satisfied customers indicates that your organization is one that provides exceptional customer service? If so, think about what the word satisfaction really means. When your customers are satisfied, it simply means that you have met their service and performance expectations. It's like earning a "C" on your report card. Your performance is average - not worse than expected, but not better either.
Conflict exists. This is a simple fact of life. In any business or personal relationship of any depth, conflict will occur at times. Conflict in and of itself is not bad. Conflict is a neutral and natural occurrence.
