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D

Diploma Program: 10-months
Classes Meet:       Monday, Tuesday, and Thursday
Evening Hours:      5:30pm-10:00pm

Ask a course advisor about class availability.

"Hands-on Training"

Computer Technical Support

In this ten-month certificate program, students receive training in areas such as: software applications, operating systems, networking technology, Internet technology, hardware maintenance, and troubleshooting.  Additionally, training will emphasize the communication skills necessary for success in a help desk environment and in other computer oriented positions in today’s business world.

 

4 week
Module

Course Title

Credits

Clock
Hours

A

Computer Essentials

2.0

20

 

Keyboarding

1.5

20

 

Word Processing

1.5

20

B

Exceptional Customer Service

2.0

20

 

Practical Communications

2.0

20

 

Career Enhancement

2.0

20

C

Basic Web Design

1.5

20

 

Spreadsheet Application

3.5

20

D

Operating Systems - Desktop

5.0

50

E

Computer Repair Basics

5.0

60

F

Networking Essentials

5.0

60

G

Operating Systems - Server

5.0

60

H

Computer Repair II

5.0

60

I

Networking II

5.0

60

J

Help Desk/ Call Center Procedures

3.0

40

 

Technical Documentation

2.0

20

 

Totals

51

600

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