If you're responsible for tracking and managing data for your company, learning how to effectively use Microsoft Access can increase your effectiveness, help you save time, and protect important contact information and records. MTI's Microsoft Access course is designed to provide attendees with the skills they need to properly create and utilize Access databases. Note: Participants must have strong computer skills and a solid background in working with Excel to enroll in this class.

Learning Objectives

Take your grant writing skills to the next level with MTI's Advanced Grant Writing seminar!

Using behavior based interviewing techniques when screening prospective new hires is an excellent way to increase the likelihood of matching the right people with the right jobs. Learn how to ask behavioral interview questions and what to listen for when making hiring decisions.

Do you want to improve your chances of selecting the right people for the right jobs? Many managers spend more time pitching applicants on why they should work for their companies instead of finding out what types of workers the people they're interviewing are likely to be. Using behavior based interviewing techniques when screening prospective new hires is an excellent way to increase the likelihood of matching the right people with the right jobs.

Is employee retention a challenge for your organization? Want to increase your chances of keeping your best employees for the long term? Learn what other companies are doing to retain their best employees so you can implement effective retention techniques in your company.

Employee recruiting is only one component of an effective staffing plan. Once you find and train the right people for your organization, it’s necessary to take proactive steps toward keeping them with you for the long haul.

Course Content In this half-day seminar, participants will learn about a variety of tips and techniques that have been successfully utilized as parts of effective employee retention programs over time.

Could your business writing skills stand a little polishing? Want to make sure the messages that you create send the right message about your level of professionalism? MTI's Business Writing Essentials course is just what you need!

It's a fact that written communication skills are becoming increasingly important in the workplace. Learn the secrets of planning and organizing business messages and correspondence.

Learning Objectives

Are you looking for a new job or seeking a promotion with your current employer? MTI's Career Transitions class is designed for individuals who are seeking new career opportunities. The class emphasizes skills that job seekers need in order to identify employment opportunities and successfully market themselves to prospective employers. Topics covered include: top job search websites, what to expect when working with an employment agency, effective resume writing tips, successful job applications, handling tough interview questions, and more. _________________________________________________________________________________________________________________

Looking for practical tips and suggestions that can help you become a more competent communicator? MTI's Communication Essentials seminar is exactly what you need! Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Attend Communication Essentials and learn techniques that can help you become a more competent communicator.

Learning Objectives This half-day seminar will help you develop a better understanding of the processes and functions of communication. Covered topics include:

Need to master the basics of operating a computer? MTI's hands-on Computer Basics class is exactly what you need!

In today's business world, those without basic computer skills are at a disadvantage when it comes to performing day to day tasks, getting promoted, and being considered for new job opportunities. Computer Basics is designed to properly orient relatively new computer users to the basics of PC operations.

Want to become a more effective sales professional as well as a trusted resource for your customers and potential clients? There was a time when the “hard close” was an acceptable sales method. Today’s consumers and business owners rebel against that method.

Every sales person, sales manager, and business owner should be familiar with a needs-based sales process that always puts the buyer first. Additionally, companies are working hard to hire and retain good employees. You should be able to “sell” your company to potential hires and communicate change to existing employees in a positive manner.

Learning Objectives

Do you have easy access to the information you need to effectively manage your business? Many companies have sophisticated database systems with pre-programmed reports that really don't meet all of their needs. If you find yourself running multiple reports, culling through them for information you need, and creating your own reports by hand or with Excel, you just might find that Crystal Reports is a great time saving tool for your organization.

Learning Objectives

It’s important to realize that people who are employed by the same company may not necessarily see themselves as a team, and that they may not engage in teamwork even if they accomplish work together. Working together is not the same thing as teamwork.

MTI's Cultivating a Culture of Teamwork seminar covers practical tips and techniques for cultivating a culture of teamwork within organizations. Topics covered include the functions and purposes of work teams, stages of team development, cohesiveness, managing team conflict, and more.

Customer service is a major component of virtually every job, and providing exceptional customer service is essential for individual and organizational success. Customer Service Essentials is designed to help you learn to communicate in a manner that will help you cultivate loyal customer relationships and build your referral business. Want to build solid relationships with customers?

The key to cultivating customer loyalty lies with mastering the art of providing exceptional customer service. By learning to communicate effectively with customers, you increase the likelihood that your customers will come back to your organization time and time again, as well as that they'll refer other people to you.

Learning Objectives

Need to brush up your customer service problem solving skills?

Customer service is a major component of virtually every job. Everyone in an organization plays a role in customer service, so it's important to know how to prevent problems in a proactive manner as well as how to handle the once they arise.

Learning Objectives

MTI's Customer Service Problem Solving seminar is designed for professionals who want to learn how to improve their communication skills so they can prevent many customer problems from arising, as well as to master the art of effectively dealing with problems once they do occur.

It's a fact that conflict is inevitable in the workplace. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled. Effective leaders must be adept at managing conflict.

Conflict is a natural part of every job and every relationship of significance. Effective leaders must be adept at managing conflict.

Learning Objectives

Conducting employee performance appraisals is an essential component of every manager's job. Foundations of Supervision is designed to help managers master the art of providing employees with both formal and informal performance feedback.

Need help mastering the skill of conducting effective employee appraisals? Every manger is responsible for providing feedback to employees, both formally and informally. Managers often struggle with this important part of their jobs, primarily because they don't have the skills they need to adequately evaluate employee performance and provide feedback and suggestions for improvement.

Learning Objectives

Providing feedback to employees – positive and negative – is a vital part of every management job and doing so is a skill that every supervisor and HR professional needs to master. It’s essential for mangers to let employees know when they’re doing a good job and to let them know when improvement is needed. Attend MTI’s Employee Feedback That Works and learn the eight steps that must be followed in order to provide employees with effective performance feedback, learn how to give feedback that makes a difference, discover common mistakes that supervisors make when giving feedback and  find out how to avoid making them.

Need to learn the advanced functions of Excel 2003 to create powerful computerized spreadsheets? If you've already mastered the basics of Excel 2003, MTI's hands-on advanced class is exactly what you need!

If you are very well versed in the basics of Excel and are ready to master the advanced functions of this powerful application, this class is designed to meet your needs. Skilled Excel users can fully utilize the functionality of Excel to develop spreadsheets that can effectively be used as management tools in their organizations. This course is recommended only for those who already possess very strong skills in Excel.

Learning Objectives

Need to learn to use Excel 2003 to create powerful computerized spreadsheets? MTI's hands-on Excel 2003 Essentials class is exactly what you need!

If you're responsible for creating spreadsheets and tracking information for your organization, learning how to effectively use Microsoft Excel can increase your effectiveness, help you save time, and allow you to effectively track critical business information. MTI's Microsoft Excel 2003 Essentials course is designed to provide attendees with the skills they need to create and use Excel spreadsheets.

Learning Objectives

Need to learn the advanced functions of Excel 2007 to create powerful computerized spreadsheets? If you've already mastered the basics of Excel 2007, MTI's hands-on advanced class is exactly what you need!

If you are very well versed in the basics of Excel and are ready to master the advanced functions of this powerful application, this class is designed to meet your needs. Skilled Excel users can fully utilize the functionality of Excel to develop spreadsheets that can effectively be used as management tools in their organizations. This course is recommended only for those who already possess very strong skills in Excel.

Learning Objectives

Need to learn to use 2007 Excel to create powerful computerized spreadsheets? MTI's hands-on computer class is exactly what you need!

If you're responsible for creating spreadsheets and tracking information for your organization, learning how to effectively use Microsoft Excel 2007 can increase your effectiveness, help you save time, and allow you to effectively track critical business information. MTI's Microsoft Excel 2007 Essentials course is designed to provide attendees with the skills they need to create and use Excel spreadsheets.

Learning Objectives

In today's highly competitive and fast changing business environment, managers must continually seek to improve their supervisory and coaching skills throughout their careers.  Whether you're a new or seasoned supervisor, or you're considering moving to management, this class will benefit you.

Focusing on practical training for managers and other professionals, Foundations of Supervision emphasizes both the procedural and human aspects of effective management. 

Topics covered include:

Are you responsible for managing or securing funding for a nonprofit organization? Need to learn what separates winning grant applications from those that are not likely to be considered? This class is for you!

Learning Objectives

MTI's Grant Writing Essentials class is designed for professionals in the nonprofit sector, as well as volunteers, who want to improve their success rate with grant applications It's a fact that foundation, federal, and community grants are a viable way for 501(c)3 organizations to increase their bottom lines. Grant writing is a key component of the process. In this class, you'll learn the essential skills for effective grant writing.

Need to increase awareness of your organization? Want to spread the word about an upcoming event? Learning how to generate publicity can help you accomplish these objectives effectively, without spending a fortune.

Public Relations is becoming more and more important for success in today’s business environment. As a business owner, manager, or marketing professional, it is vital that you let prospective and current customers know about your products and services in a cost effective and efficient manner. This half-day seminar offers practical training for professionals who need to learn how to effectively generate publicity for their organizations.

Topics Covered Include:

Need to learn how to create and deliver effective employee or customer training solutions?

Whether your job involves conducting employee orientation sessions, leading client or employee training classes, or simply providing employees and peers with the instructions they need to do their jobs, it's a fact that you need to know the basics of how adults learn and how to create instruction that results in the application of transferable skills in the workplace.

Learning Objectives:

MTI's HIPAA Overview seminar is designed to provide attendees with an overview of the HIPAA regulations that impact how they must handle and secure employee health information. This class provides a basic overview the HIPAA privacy regulations, including individual rights, privacy standards, protected information, compliance reviews, violation consequences, and more. _________________________________________________________________________________________________________________