Effective Conflict Management
Approved Continuing Education Credit
Training Level
Total Training Hours
Description of Course
It's a fact that conflict is inevitable in the workplace. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled. Effective leaders must be adept at managing conflict.
Conflict is a natural part of every job and every relationship of significance. Effective leaders must be adept at managing conflict.
Learning Objectives
MTI's Conflict Management seminar emphasizes different strategies for effective conflict management, and is designed to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace. Conflict Management emphasizes different strategies for effective conflict management, and is designed to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace.
Topics Covered in this half-day seminar include:
- The nature of conflict [img_assist|nid=30|title=|desc=|link=none|align=right|width=160|height=139]
- How conflict can be both constructive and destructive
- 5 approaches for managing conflict
- Benefits and costs of each conflict management technique
- Situations in which each approach is appropriate
- Choosing the best approach to conflict management
- Handling conflict assertively
- Guidelines for delivering messages
This seminar also provides 3 hours of PHR / SPHR re-certification credit! The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.
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Want to bring this seminar to your company or association? Contact MTI for information about on-site training options, available at any U.S. location. _________________________________________________________________________________________________________________
